Compliments, Complaints & Comments
BCA aims to provide high quality services that meet the needs of all its users. We want to make our services as efficient as possible. To do this we would like to know whether we are getting it right and if required, how we can improve our services for you.
- Compliments – If we are doing things really well we would love to hear about it
- Complaints – If you are not satisfied with a service, tell us why not and how we can improve things
- Comments – We would be interested to hear any suggestions you may have for making our services even better.
Once a complaints form is submitted your complaint will be allocated to the relevant staff member. We will acknowledge your complaint within three working days and aim to respond within 10 working days. If you need to contact us please email firstname.lastname@example.org
Compliments and Comments
Once a Comment and Compliment form is submitted it will be forwarded to the relevant department.