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Compliments, Complaints & Comments

BCA aims to provide high quality services that meet the needs of all its users. We want to make our services as efficient as possible. To do this we would like to know whether we are getting it right and if required, how we can improve our services for you.

  • Compliments – If we are doing things really well we would love to hear about it
  • Complaints – If you are not satisfied with a service, tell us why not and how we can improve things
  • Comments – We would be interested to hear any suggestions you may have for making our services even better.
We promise to listen carefully to what you have to say and respond accordingly.We have a dedicated Complaints form and a Compliments and Comments form which are accessible via the buttons below. Prior to completing the form please do take the time to refer to our Compliments, Complaints and Comments Policy, which is downloadable at the bottom of this page.


Once a complaints form is submitted your complaint will be allocated to the relevant staff member. We will acknowledge your complaint within three working days and aim to respond within 10 working days. If you need to contact us please email

Compliments and Comments

Once a Comment and Compliment form is submitted it will be forwarded to the relevant department.


BCA Compliments, Complaints and Comments Policy and Procedure

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